hearing impaired
Innovation for Social Good- Mirakle Courier: Service run by deaf people

There is estimated to be about 8 million deaf adults in India. Of them only 67% of them find employment. When they do find employment, for most of them it is in the informal sector where they are badly paid, only seasonally hired and treated especially bad for being deaf.
Mirakle Couriers is an innovative social enterprise that employs low income deaf adults. Through its delivery business it generates employment for the deaf, resulting in their empowerment and financial independence. The deaf population in India suffer from very poor levels of education, fortunately professional delivery requires skills that are tacit and can be learnt-by doing.
Mirakle Couriers work on the premise that delivery does not require verbal communication. The entire operations are conducted in Indian Sign Language and coordination is done by sms text; both are very efficient means of communication for couriers. Everything from pick-up to delivery is carefully planned branches in sign language. Communication between the field agents, staff and clients is done via SMS text messaging. Text messaging has been a wonderful technological advancement for the deaf, allowing them the unprecedented ability to communicate over long distances.
Over the last few Mirakle Couriers has grown to operate in 2 Branches in the city, employing 70 deaf employees and delivering over 65,000 shipments per month.
Our most esteemed clients include: Aditya Birla Group, Birla Sunlife, Godrej & Boyce, Vodafone Essar, IDFC, Bain Capital, Jindal Steel.

To know more about them, visit: www.miraklecouriers.com

Picture-courtesy: www.miraklecouriers.com

Author: Digital Empowerment Foundation
Category: DEF, NEWS
Date: February 25, 2016